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Platform capabilities

Features built for real HSIA networks

SafeLink is built as a modular HSIA platform: deploy where you need it, govern access with policies, and give operators a single place to see health, sessions, and usage.

For deployment planning, see what your organization should share with us and what your team should prepare internally—summarized on the Get started page.

Capability areas

Grouped the way operators plan rollouts—deployment, guest experience, networking, and compliance.

Deployment & connectivity

Fit the gateway into your architecture and grow across sites without losing control.

  • On-prem and virtual deployment options
  • Multi-location hotspot management from a central console
  • Standards-friendly integration paths with RADIUS-capable access gear
  • Captive portal discovery aligned with common DHCP and CapPort patterns

Real-time visibility

See WAN health, sessions, and utilization before guests feel pain.

  • Operations dashboard with live session snapshots
  • WAN status, failover context, and quality signals
  • Network utilization views for planning and troubleshooting
  • Audit-friendly activity trails for support and compliance workflows

Bandwidth, plans & QoS

Match speed, quotas, and fairness to each guest class and site policy.

  • Upload and download speed policies with plan templates
  • Time and volume quotas, concurrency limits, and idle handling
  • Fair usage and free-access-with-limits style controls
  • Plan mapping from network and portal down to the subscriber experience

Hospitality & PMS alignment

Tie Wi‑Fi to property workflows instead of bolting on a generic portal.

  • Connector-style integration with leading PMS interfaces
  • Room-aware guest login and staff-assisted journeys
  • VIP and package differentiation without manual chaos
  • Mapping, retries, and visibility when systems disagree

Guest portal experience

Brand every touchpoint and reduce repeat friction for returning devices.

  • Splash and portal templates with per-location branding
  • Post-login redirect and landing rules
  • Remember-device and low-friction return login
  • Walled garden and pre-auth allowlists for onboarding flows

Authentication methods

Support vouchers, identity, and device types that real venues use.

  • Voucher batches, formats, lifecycle, and print-friendly flows
  • Local directory, OTP, and multi-factor style combinations
  • Social and marketing login where your policy allows
  • MAC-based paths for TVs, IoT, and non-browser clients

Modular offerings

Start with core HSIA, then add engagement, hospitality depth, or enterprise controls as your roadmap matures.

Core platform

The foundation for managed HSIA at every site.

  • Gateway and captive essentials
  • AAA-style access patterns and RADIUS-friendly operation
  • Central console for multiple hotspots
  • Baseline dashboards, sessions, and reporting

Engagement

Turn access into measurable guest interaction.

  • Surveys, lead capture, and campaign surfaces
  • Advertisement and sponsored login journeys where applicable
  • Extended social and marketing authentication options
  • Analytics that tie sessions to engagement outcomes

Hospitality suite

Purpose-built depth for hotels and serviced properties.

  • PMS connectors and room-based onboarding
  • Frontdesk-assisted login and service recovery
  • Promotional and complimentary access packages
  • Guest notifications and journey-aware policies

Enterprise operations

Scale governance, APIs, and resilience across the estate.

  • Organizational hierarchy across org, property, and zone
  • APIs and webhooks for ITSM and custom integrations
  • Advanced QoS, routing, and HA-oriented modules
  • Configuration lifecycle, rollback, and automation hooks

Align capabilities with your roadmap

Share a concise overview of your environment—property or site count, PMS or directory context, and WAN design—and we will help you prioritize capabilities and a phased adoption plan.

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