Most HSIA delays are not “Wi‑Fi problems”—they are coordination gaps. Before you schedule a cutover, line up these decisions with networking, property operations, and your integration partner.
Access and policy
Confirm how guests authenticate today and how you want plans, quotas, and VIP flows to behave tomorrow. Document voucher formats, social login policy, and any MAC-only device classes (TVs, IoT) so nothing is improvised on launch week.
Captive discovery and walled garden
Validate DHCP, DNS, and CapPort-style discovery on your access gear. List every hostname that must work before login (PMS, payment, identity) so your walled garden matches real guest journeys.
Ownership after go-live
Agree who watches session health, who resets stuck guests, and how escalations reach the right team. A clear runbook beats heroics when the property is full.